Romayo’s: One restaurant platform to run 23 locations

Using Boss It, the third-generation Dublin institution unified 23 locations, cut third-party dependency, and found room to grow.

About Romayo’s

Some businesses are built to last. Romayo’s is proof. Founded in Dublin in 1959, this family-run diner group has grown from a single location into a 23-site operation spanning Dublin and its surrounding counties, now in its third generation under the Macari family.

“Boss It has been transformational for the business.”

– Dario Macari, Director of Operations, Romayo’s

What Was Holding Them Back

Running 23 locations across multiple counties is a different challenge to running one. For Romayo’s, growth had outpaced the technology holding it together. Orders were arriving across multiple third-party platforms with no central view, driving up commission costs and creating operational noise at every site. Stock control and financial management were difficult to oversee consistently. And in areas like analytics and real-time sales data, the business simply didn’t have the tools it needed.

The front counter was under pressure too. During peak hours, staff were stretched; managing orders, handling customers, and absorbing demand that a better system should have been taking off their plate.

Romayo’s needed restaurant software that could match the scale of the business, not slow it down.

What a Difference the Right Restaurant Tech Made

Boss It gave Romayo’s something it hadn’t had before: a single restaurant management system that connected everything. Kitchen to counter to home delivery, all running through one platform, with Dario’s team in control of every site from one back office.

“It’s provided us with the technology to integrate the service from our kitchen through to the front counter and into our home delivery service.” 

– Dario Macari, Director of Operations, Romayo’s

The Channel Manager was an immediate win. With around 65% of customers ordering online, across third-party platforms and their own app, centralising all of those orders into one place saved significant time and cut the operational chaos that came with managing them separately. As more customers shifted to ordering directly through the Romayo’s app, the reliance on high-commission third-party platforms dropped with it.

The kiosk changed the dynamic on the floor. Average order value increased by over 30%, while the pressure on staff during peak hours eased, freeing them to focus on service rather than order-taking. Customers took to it quickly; the usability is great.

Behind the scenes, the Boss It back office brought real control to stock management, financial oversight, and performance tracking across all 23 sites. Real-time sales data and a loyalty points system have driven repeat orders and lifted average order value further still. And when it came to onboarding the team across every location, it proved simpler than anyone had expected.

Built for What Comes Next

For a business that has served Dublin for 65 years, standing still was never the plan. Boss It hasn’t just solved the operational problems Romayo’s came in with – it’s put the infrastructure in place to grow on their own terms: more direct orders, lower commission dependency, and a platform that scales as the group does.

“I’d highly recommend Boss It as a system for anybody who wants to put their business at the forefront of technology in the QSR sector.” 

– Dario Macari, Director of Operations, Romayo’s

Romayo’s has been feeding Dublin for three generations. With Boss It running the operation, they’re set up to feed the next.