Because when the skies open up, so do your customers' delivery apps! Ensure your restaurant is prepared to offer a flawless ordering experience, benefiting not only your customers but also your kitchen staff and delivery drivers.
Lets look at the Order Fulfilment Process from start to finish and all the potential pain points BOSS IT can help you with.
App & Website
Elevate your brand with a bespoke app, channeling visitors directly to your platform while minimising your dependency and expenses associated with external marketplace platforms. Optimised to increase order value and increase order frequency we provide a host of tools to enhance your operations.
Loyalty/Refer a friend : Enable customers to accumulate points with each purchase, redeemable for discounts on subsequent orders. This strategy boosts customer interaction and loyalty. Reward your brand advocates with points for referrals and create a community.
Discounts/Free Products : Boost your sales, delight your customers, and unlock more opportunities with discount codes & product campaigns. Seamlessly accepted across every ordering channel within the BOSS IT ecosystem.
Reviews : Gather insightful feedback from your users through our app, allowing you to collect valuable data. Engage in direct conversations with your customers and reward their inputs with points.
Channel Manager
Are you juggling a multitude of devices, inundated with orders from Just Eat, Deliveroo, Uber Eats, and directly from customers? End the turmoil with the BOSS IT channel manager.
Menu Management : Seamlessly manage your menu right from the POS system. With integrated two-way communication with your third-party applications, you can effortlessly adjust product availability on your POS and synchronise updates across all ordering platforms in no time. Eliminate the need for duplicate efforts across multiple platforms, streamlining your workflow effortlessly.
Workload Management : Keep customer satisfaction high during peak times by controlling your workload effectively by toggling from the POS. Communicate clear wait times for delivery or pickup, aligning expectations with reality.
Driver Tracking 
At BOSS IT, we are committed to providing the perfect customer experience. We can provide customers with their own in-house delivery app and our advanced driver app.
- Customer Centric Delivery - Customers can track the order in realtime and get updates on status.
- Route and Data Management - Quickly see locations on map, assign groupings together and monitor delays.
- Driver Support via app (customer details, route details, schedule etc) - help your delivery drivers deliver great service. Easy to use app so all information in palm of hand. Notifications of delivery assignments and more
- Driver station - for allocating deliveries, monitor times, re-assignments and more!
Centralised Call Centre Solution
Revolutionise your front-of-house operations with our cutting-edge system designed to streamline order management across all sites:
Order Consolidation: Incoming orders from multiple locations are consolidated into a single, off-site hub, reducing the workload on front-of-house staff.
Comprehensive Call Centre Portal: Order Placement and Payment Processing: Easy-to-use tools for placing orders and processing payments.
Order Monitoring: Keep track of order statuses and drivers in real-time.
Customer Support: Address customer complaints promptly and effectively.
Chat to us today!
A unified portal that eliminates multiple touchpoints and minimises confusion. Contact us today to explore your delivery requirements and learn how our solutions can transform your operations!
