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Pick Up the Pace, Not the Phone: The BOSS IT Call Centre Solution

Introducing the BOSS IT "Call Centre": Revolutionising Customer Service for Group QSRs.


In the fast-paced world of quick service restaurants (QSRs), efficiency and customer satisfaction are paramount. With the increasing demand for multi-channel order placements, managing calls directly to stores has become a significant challenge. These calls, while a valuable source of revenue, often disrupt in-store operations and burden staff already juggling online orders and third-party app requests. Enter the BOSS IT "Call Centre" – our latest feature designed to streamline your call management process and elevate customer service to new heights.

A Game-Changer for QSRs

The BOSS IT "Call Centre" is purpose-built for group QSRs, addressing the specific pain points of handling a high volume of customer calls. Here's how it transforms your operations:

1. Off-Site Order Management:

  • With the BOSS IT "Call Centre," calls are handled by dedicated staff working off-site. This setup ensures that in-store employees can focus on providing excellent service to on-premises customers and efficiently manage online and app orders without the constant interruption of phone calls.

2. Seamless Order Processing:

  • The call centre staff can quickly and easily place orders directly into the stores' systems. This real-time integration means that the moment an order is placed, it appears in the store's queue, ready for preparation.

3. Real-Time Order Tracking:

  • Call centre staff have access to real-time updates on the status of each order. They can see when an order is being prepared, dispatched, or if a driver is en route. This visibility allows them to promptly address customer queries and provide accurate information, enhancing the overall customer experience.

4. Comprehensive Customer Support:

  • Beyond taking orders, the BOSS IT "Call Centre" empowers staff to handle a wide range of customer service tasks. From processing refunds and applying discounts to managing customer satisfaction protocols, the call centre team can resolve issues efficiently, ensuring happy and loyal customers.

5. Detailed Customer Insights:

  • The call centre portal provides staff with a wealth of information at their fingertips. They can see which store the customer is calling, access their order history, and manage payments seamlessly. This level of detail allows for personalised service and quicker resolution of any issues.

6. Optimised Staffing:

  • By centralising call management, QSRs can reduce the number of staff required at each location. Remote staff, equipped with advanced tools and real-time data, can handle calls more efficiently, resulting in faster service and reduced wait times for customers.

The Benefits at a Glance

  • Enhanced Efficiency: Streamlines order management by offloading calls from in-store staff to dedicated off-site personnel.
  • Improved Customer Satisfaction: Real-time order tracking and comprehensive support lead to quicker resolutions and happier customers.
  • Cost Savings: Reduces the need for additional in-store staff, optimising labour costs.
  • Personalised Service: Access to detailed customer information enables a more tailored and responsive service.

Transform Your QSR Operations Today

The BOSS IT "Call Centre" is not just a feature; it's a revolution in how QSRs handle customer interactions and manage orders. By adopting this innovative solution, you can ensure that your in-store staff remain focused on delivering exceptional service while a dedicated team handles the influx of phone orders and customer queries with precision and care.

Are you ready to take your customer service to the next level? Discover the BOSS IT "Call Centre" and see how it can transform your QSR operations. Contact us today to learn more and schedule a demonstration.

Elevate your service, enhance your efficiency, and embrace the future of customer service with BOSS IT.


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