SeamlessOrder Fulfilment – Faster Service, Higher Sales!
Boost your in-store capacity effortlessly by integrating various ordering channels, all without burdening your team.Get in touch today to find out more about the BOSS IT Order Fulfilment Software
This enhancement not only speeds up the ordering process for customers but also gives them ample time to explore the menu more thoroughly, leading to an impressive surge in average order value by nearly 30%.
Streamlined Communication & Coordination
Manage orders effortlessly through a dedicated call centre and real-time driver tracking. BOSS IT brings together all your delivery operations for a smooth customer experience.
Efficient Third-Party Channel Management
Integrate and manage orders from multiple third-party platforms, ensuring no order is missed and every channel performs at its best.
Enhanced Delivery Experience
Utilise a delivery waiting room feature to manage customer expectations, reduce delivery times, and improve overall satisfaction.
ElevateYour Order Fulfilment
With BOSS IT, you can take full control of your order fulfilment software process, from order placement to final delivery. Whether managing in-house drivers or third-party platforms, our system ensures smooth communication, accurate tracking, and faster deliveries. By streamlining workflows and reducing inefficiencies, you can improve service speed, reduce order errors, and enhance customer satisfaction.
A well-organised fulfilment process not only boosts revenue but also builds customer loyalty, ensuring they return for future orders.
Features:
Call Centre
Support your customers in reducing kitchen pressure by consolidating order handling across multiple locations.
With the BOSS IT Call Centre Portal, their team can:
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Place and manage orders from a single interface
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Process payments quickly and securely
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Track order status in real time
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Handle customer enquiries without disrupting in-store operations
All from one central, off-site location, streamlining operations and improving service.
Driver tracking
Equip your QSR with complete control over delivery logistics through real-time driver tracking and smart, location-based order assignment.
This feature also enhances the customer experience by providing live driver updates, so customers can track their delivery in real time and know exactly when to expect their order.
Third Party Channel Management
Streamline your kitchen operations by consolidating all orders into one system.
With BOSS IT, orders from direct channels, Just Eat, Deliveroo, and Uber Eats are automatically sent through your POS and straight into the kitchen workflow.
Benefits include:
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No more juggling multiple tablets
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No manual re-entry of orders
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Consistent order handling and faster prep times
One system. One process. Total efficiency.
Delivery Waiting Room
Optimise your delivery operations with an intelligent order management system that streamlines dispatch from start to finish.
With BOSS IT, pending delivery orders are automatically:
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Organised in real time
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Assigned to available drivers based on location and availability
Key benefits:
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Faster dispatch and reduced delays
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Improved delivery efficiency
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Smoother operations during peak hours
Caller ID
Streamline phone orders and improve the customer experience with integrated Caller ID functionality.
With this feature, your team can:
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Instantly recognise returning customers
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Access order history and customer notes automatically
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Speed up order processing
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Deliver more personalised, efficient service
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Increase overall customer satisfaction
Smarter phone interactions start with Caller ID.
Seamless Order Fulfilment Software with BOSS IT BOSS IT
