Kiosks
Kiosks have emerged as one of the most rapidly expanding features within the quick service restaurant (QSR) industry, revolutionising the way customers interact with establishments. The adoption of kiosks by restaurants can be attributed to several compelling causes, highlighting the reasons behind their popularity:
Transforming QSRs with Efficiency, Accuracy, Upselling, Experience, and Savings!
The adoption of kiosks by restaurants can be attributed to several compelling causes, highlighting the reasons behind their popularity:
Enhanced Efficiency
Kiosks offer an effective platform for promoting upselling and cross-selling opportunities. Our customers who have self-service kiosks witness an average increase of 25-30% in order value compared to their other ordering methods.
This is primarily due to the interactive nature of kiosk interfaces, which can suggest complementary items and promotions, leading to higher average check sizes.
Increased Order Accuracy:
Human errors in order-taking can be a common occurrence in bustling restaurants. However, kiosks provide a solution to this issue. Research suggests that self-service kiosks can achieve an accuracy rate of over 95% in order processing, minimising mistakes and ensuring customer satisfaction.
Improved Upselling Opportunities
Kiosks offer an effective platform for promoting upselling and cross-selling opportunities. Our customers who have self-service kiosks witness an average increase of 25-30% in order value compared to their other ordering methods.
This is primarily due to the interactive nature of kiosk interfaces, which can suggest complementary items and promotions, leading to higher average check sizes.
Enhanced Customer Experience
Self-service kiosks empower customers by providing a personalised and convenient ordering experience. With intuitive interfaces and customisable options, kiosks enable customers to effortlessly customise their orders, select specific ingredients or toppings, and even accommodate dietary preferences or restrictions.
The elimination of long queues and reduced waiting times enhance customer satisfaction, leading to positive reviews and repeat business.
Cost Savings
Kiosks offer restaurants the potential for significant cost savings. By automating the order placement and payment processes, fewer staff members are required to handle these tasks manually. This leads to reduced labour costs, allowing restaurants to allocate resources more efficiently.
Additionally, with streamlined operations and improved efficiency, restaurants can optimise inventory management, minimise waste, and further reduce expenses.
